This privacy policy is designed to comply with applicable privacy regulations in all jurisdictions where we
operate, including, but not limited to, the European Union (GDPR). As our legal headquarters is located in
the European Union, we primarily comply with the General Data Protection Regulation (GDPR). However,
in the event of a conflict between the provisions of this privacy policy and applicable local regulations, the
provisions of the local regulations prevail.
The privacy policy is periodically updated to reflect the latest regulations and ensure the maximum
protection of users' personal data.
Infomycity OU is fully responsible for the processing of personal data. All mobile applications, associated
applications, and websites are managed by:
INFOMYCITY OÜ
Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond 74626 ESTONIA
Registration code: 16910603
Email: worldvanguardgroup@gmail.com or help.world@outlook.com
For any questions or requests regarding the protection of personal data, users may contact our Data
Protection Officer (DPO) using the contact details provided above.
Our privacy policy has been updated to comply with the Digital Personal Data Protection Act
(DPDPA) of 2023 of India. This section details how we manage personal data in accordance with
Indian regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. These data are collected only with the
informed consent of users and for specific, legitimate purposes.
2. Use of Personal Data
The collected personal data is used to provide and improve our services, respond to users' requests,
fulfill legal obligations, and for marketing purposes where applicable. Users are informed of the
specific purposes for which their personal data is processed at the time of consent collection.
1. Retention of Sensitive Data
In compliance with DPDPA, all sensitive data (e.g., financial information, health data, biometric
data, etc.) must be stored on servers located in India. This ensures that the data remains within
national borders for increased security and control. We implement advanced security measures to
protect sensitive data from unauthorized access, loss, destruction, or damage.
2. Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was
collected, unless otherwise required by law. Once the retention period ends, personal data is securely
deleted.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format.
2. Right to Rectification
Users have the right to request the correction or update of their inaccurate or incomplete personal
data.
3. Right to Deletion
Users can request the deletion of their personal data if it is no longer necessary for the purposes for
which it was collected, or if consent has been revoked.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format and to transfer it to another data controller.
5. Right to Object
Users have the right to object to the processing of their personal data in certain circumstances,
including processing for direct marketing purposes.
1. Transparency
We are committed to providing users with clear and transparent information about how their
personal data is used, shared, and protected. Every data collection is accompanied by a detailed
explanation of the purposes and methods of processing.
2. Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) who oversees compliance with DPDPA and
responds to users' requests regarding their personal data.
Our privacy policy has been updated to comply with the Data Privacy Act of 2012 of the Philippines
and its subsequent amendments. This section details how we manage personal data in accordance
with Philippine regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. These data are collected only with the
informed consent of users and for specific, legitimate purposes.
2. Use of Personal Data
The collected personal data is used to provide and improve our services, respond to users' requests,
fulfill legal obligations, and for marketing purposes where applicable. Users are informed of the
specific purposes for which their personal data is processed at the time of consent collection. We use
personal data transparently, informing users of how and why their data is used.
1. Retention of Sensitive Data
In compliance with the Data Privacy Act and its subsequent amendments, all sensitive data (e.g.,
financial information, health data, biometric data, etc.) must be stored on servers located in the
Philippines. This ensures that the data remains within national borders for increased security and
control. We implement advanced security measures to protect sensitive data from unauthorized
access, loss, destruction, or damage. We use encryption, firewalls, and intrusion detection systems to
ensure the security of personal data.
2. Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was
collected, unless otherwise required by law. Once the retention period ends, personal data is securely
deleted using methods that ensure complete deletion.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format.
2. Right to Rectification
Users have the right to request the correction or update of their inaccurate or incomplete personal
data.
3. Right to Deletion
Users can request the deletion of their personal data if it is no longer necessary for the purposes for
which it was collected, or if consent has been revoked. Deletion of personal data will occur in
accordance with applicable regulations, and users will be informed once deletion is complete.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format and to transfer it to another data controller. This right enables users to easily transfer
their personal data between service providers.
5. Right to Object
Users have the right to object to the processing of their personal data in certain circumstances,
including processing for direct marketing purposes. We respect users' right to object and will cease
processing personal data when requested.
1. Transparency
We are committed to providing users with clear and transparent information about how their
personal data is used, shared, and protected. Every data collection is accompanied by a detailed
explanation of the purposes and methods of processing. We provide our users with detailed
information about their rights and our data protection practices.
2. Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) who oversees compliance with the Data Privacy
Act and responds to users' requests regarding their personal data. The DPO is responsible for
managing internal policies related to data protection and staff training. Users may contact the DPO
for any questions or concerns related to the protection of their personal data.
3. Data Security
We adopt appropriate technical and organizational measures to protect personal data from
unauthorized access, loss, destruction, or damage. This includes using encryption, firewalls, intrusion
detection systems, and other advanced security technologies. We train our staff on best data security
practices to ensure that users' personal data is always protected.
4. Data Breach Notification
In the event of a data breach, we will promptly notify the competent data protection authorities and,
if the breach represents a high risk to the rights and freedoms of individuals, also the affected
individuals. Data breach notifications will be made in accordance with applicable regulations and
will include detailed information about the incident and the measures taken to mitigate the risks.
Our privacy policy has been updated to comply with Pakistan's Personal Data Protection Bill 2023 and the
Prevention of Electronic Crimes Act 2016. This section describes in detail how we handle personal data in
accordance with Pakistani regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. This data is collected only with the
informed consent of the users and for specific, explicit, and legitimate purposes. Users' informed
consent is obtained through clear and transparent communication regarding the purposes of data
processing.
2. Use of Personal Data
The personal data collected is used to provide and improve our services, respond to user requests,
fulfill legal obligations, and for marketing purposes, where applicable. Users are informed of the
specific purposes for which their personal data is being processed at the time of consent collection.
We use personal data transparently, informing users on how and why their data is used.
1. Storage of Sensitive Data
In compliance with the Personal Data Protection Bill, all sensitive data (e.g., financial information,
health data, biometric data, etc.) must be stored on servers located within Pakistan. This ensures that
data remains within national borders for enhanced security and control. We implement advanced
security measures to protect sensitive data from unauthorized access, loss, destruction, or damage.
We use encryption technologies, firewalls, and intrusion detection systems to ensure the security of
personal data.
2. Retention Period
Personal data is retained only for as long as necessary to fulfill the purposes for which it was
collected, unless otherwise required by law. After the retention period expires, personal data is
securely deleted using methods that ensure complete data erasure.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format. Users can request access to their data at any time by
contacting our Data Protection Officer.
2. Right to Rectification
Users have the right to request the correction or update of inaccurate or incomplete personal data.
We provide simple procedures for requesting the rectification of personal data through our customer
service or Data Protection Officer.
3. Right to Deletion
Users can request the deletion of their personal data if it is no longer needed for the purposes for
which it was collected or if consent has been withdrawn. The deletion of personal data will be
carried out in compliance with applicable regulations, and users will be informed when the deletion
is completed.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format, and to transmit it to another data controller. This right allows users to easily transfer
their personal data between different service providers.
5. Right to Object
Users have the right to object to the processing of their personal data under certain circumstances,
including processing for direct marketing purposes. We respect users' right to object and cease the
processing of personal data when requested.
1. Transparency
We are committed to providing users with clear and transparent information on how their personal
data is used, shared, and protected. Each data collection is accompanied by a detailed explanation of
the purposes and methods of processing. We provide users with detailed information regarding their
rights and our data protection practices.
2. Data Protection Officer
We have designated a Data Protection Officer (DPO) who oversees compliance with the Personal
Data Protection Bill and addresses users' requests regarding their personal data. The DPO is
responsible for managing internal policies related to data protection and staff training. Users can
contact the DPO for any questions or concerns regarding the protection of their personal data.
3. Data Security
We adopt appropriate technical and organizational measures to protect personal data from
unauthorized access, loss, destruction, or damage. This includes the use of encryption, firewalls,
intrusion detection systems, and other advanced security technologies. We train our staff on best data
security practices to ensure that users' personal data is always protected.
4. Breach Notification
In the event of a data breach, we will promptly notify the relevant data protection authorities and, if
the breach poses a high risk to the rights and freedoms of individuals, we will also notify the affected
individuals. Data breach notifications will be made in compliance with applicable regulations and
will include detailed information about the incident and the measures taken to mitigate risks.
Our privacy policy has been updated to comply with Sri Lanka's Personal Data Protection Act (Data
Protection Act) of 2022. This section details how we handle personal data in accordance with Sri
Lanka's regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. These data are collected only with the
informed consent of users and for specific, explicit, and legitimate purposes. Users' informed consent
is obtained through clear and transparent communication regarding the purposes of data processing.
2. Use of Personal Data
The collected personal data is used to provide and improve our services, respond to user requests,
comply with legal obligations, and for marketing purposes, where applicable. Users are informed
about the specific purposes for which their personal data is processed at the time of consent
collection. We use personal data transparently, informing users about how and why their data is
used.
1. Retention of Sensitive Data
In accordance with the Data Protection Act, all sensitive data (e.g., financial information, health data,
biometric data, etc.) must be stored on servers located in Sri Lanka. This ensures that the data
remains within national borders for greater security and control. We implement advanced security
measures to protect sensitive data from unauthorized access, loss, destruction, or damage. We use
encryption technologies, firewalls, and intrusion detection systems to ensure the security of personal
data.
2. Retention Period
Personal data is retained only for the period necessary to fulfill the purposes for which it was
collected, unless required by law. At the end of the retention period, personal data is securely deleted
using methods that ensure complete data removal.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format. Users can request access to their data at any time by
contacting our Data Protection Officer.
2. Right of Rectification
Users have the right to request the correction or updating of inaccurate or incomplete personal data.
We offer simple procedures for requesting the rectification of personal data through our customer
service or our Data Protection Officer.
3. Right to Erasure
Users can request the deletion of their personal data if it is no longer necessary for the purposes for
which it was collected, or if consent has been withdrawn. The deletion of personal data will occur in
accordance with applicable regulations, and users will be informed when deletion is complete.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format, and to transfer it to another data controller. This right enables users to easily
transfer their personal data between different service providers.
5. Right to Object
Users have the right to object to the processing of their personal data in certain circumstances,
including processing for direct marketing purposes. We respect users' right to object and cease
processing personal data when requested.
1. Transparency
We are committed to providing users with clear and transparent information about how their
personal data is used, shared, and protected. Every data collection is accompanied by a detailed
explanation of the purposes and methods of processing. We provide our users with detailed
information regarding their rights and our data protection practices.
2. Data Protection Officer
We have designated a Data Protection Officer (DPO) who oversees compliance with the Data
Protection Act and responds to user inquiries regarding their personal data. The DPO is responsible
for managing internal policies related to data protection and staff training. Users can contact the
DPO for any questions or concerns regarding their personal data protection.
3. Data Security
We adopt appropriate technical and organizational measures to protect personal data from
unauthorized access, loss, destruction, or damage. This includes the use of encryption, firewalls,
intrusion detection systems, and other advanced security technologies. We train our staff on best data
security practices to ensure that users' personal data is always protected.
4. Data Breach Notification
In the event of a personal data breach, we will promptly notify the relevant data protection
authorities and, if the breach presents a high risk to individuals' rights and freedoms, also the affected
individuals. The data breach notification will comply with applicable regulations and will include
detailed information about the incident and measures taken to mitigate risks.
Our privacy policy has been updated to comply with South Africa's Protection of Personal Information Act
(POPIA) of 2013. This section details how we handle personal data in accordance with South African
regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. These data are collected only with the
informed consent of users and for specific, explicit, and legitimate purposes. Users' informed consent
is obtained through clear and transparent communication regarding the purposes of data processing.
2. Use of Personal Data
The collected personal data is used to provide and improve our services, respond to user requests,
comply with legal obligations, and for marketing purposes, where applicable. Users are informed
about the specific purposes for which their personal data is processed at the time of consent
collection. We use personal data transparently, informing users about how and why their data is
used.
1. Retention of Sensitive Data
In accordance with POPIA, all sensitive data (e.g., financial information, health data, biometric data,
etc.) must be stored on servers located in South Africa. This ensures that the data remains within
national borders for greater security and control. We implement advanced security measures to
protect sensitive data from unauthorized access, loss, destruction, or damage. We use encryption
technologies, firewalls, and intrusion detection systems to ensure the security of personal data.
2. Retention Period
Personal data is retained only for the period necessary to fulfill the purposes for which it was
collected, unless required by law. At the end of the retention period, personal data is securely deleted
using methods that ensure complete data removal.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format. Users can request access to their data at any time by
contacting our Data Protection Officer.
2. Right of Rectification
Users have the right to request the correction or updating of inaccurate or incomplete personal data.
We offer simple procedures for requesting the rectification of personal data through our customer
service or our Data Protection Officer.
3. Right to Erasure
Users can request the deletion of their personal data if it is no longer necessary for the purposes for
which it was collected, or if consent has been withdrawn. The deletion of personal data will occur in
accordance with applicable regulations, and users will be informed when deletion is complete.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format, and to transfer it to another data controller. This right enables users to easily
transfer their personal data between different service providers.
5. Right to Object
Users have the right to object to the processing of their personal data in certain circumstances,
including processing for direct marketing purposes. We respect users' right to object and cease
processing personal data when requested.
1. Transparency
We are committed to providing users with clear and transparent information about how their
personal data is used, shared, and protected. Every data collection is accompanied by a detailed
explanation of the purposes and methods of processing. We provide our users with detailed
information regarding their rights and our data protection practices.
2. Data Protection Officer
We have designated a Data Protection Officer (DPO) who oversees compliance with POPIA and
responds to user inquiries regarding their personal data. The DPO is responsible for managing
internal policies related to data protection and staff training. Users can contact the DPO for any
questions or concerns regarding their personal data protection.
3. Data Security
We adopt appropriate technical and organizational measures to protect personal data from
unauthorized access, loss, destruction, or damage. This includes the use of encryption, firewalls,
intrusion detection systems, and other advanced security technologies. We train our staff on best data
security practices to ensure that users' personal data is always protected.
4. Data Breach Notification
In the event of a personal data breach, we will promptly notify the relevant data protection
authorities and, if the breach presents a high risk to individuals' rights and freedoms, also the affected
individuals. The data breach notification will comply with applicable regulations and will include
detailed information about the incident and measures taken to mitigate risks.
Our privacy policy has been updated to comply with Jamaica's Data Protection Act of 2020. This section
details how we handle personal data in accordance with Jamaican regulations.
1. Collection of Personal Data
We collect various types of personal data from users, including but not limited to, name, email
address, phone number, financial information, and health data. These data are collected only with the
informed consent of users and for specific, explicit, and legitimate purposes. Users' informed consent
is obtained through clear and transparent communication regarding the purposes of data processing.
2. Use of Personal Data
The collected personal data is used to provide and improve our services, respond to user requests,
comply with legal obligations, and for marketing purposes, where applicable. Users are informed
about the specific purposes for which their personal data is processed at the time of consent
collection. We use personal data transparently, informing users about how and why their data is
used.
1. Retention of Sensitive Data
In accordance with the Data Protection Act, all sensitive data (e.g., financial information, health data,
biometric data, etc.) must be stored on servers located in Jamaica. This ensures that the data remains
within national borders for greater security and control. We implement advanced security measures
to protect sensitive data from unauthorized access, loss, destruction, or damage. We use encryption
technologies, firewalls, and intrusion detection systems to ensure the security of personal data.
2. Retention Period
Personal data is retained only for the period necessary to fulfill the purposes for which it was
collected, unless required by law. At the end of the retention period, personal data is securely deleted
using methods that ensure complete data removal.
1. Right of Access
Users have the right to access their personal data processed by us. Upon request, we provide a copy
of the personal data in a readable format. Users can request access to their data at any time by
contacting our Data Protection Officer.
2. Right of Rectification
Users have the right to request the correction or updating of inaccurate or incomplete personal data.
We offer simple procedures for requesting the rectification of personal data through our customer
service or our Data Protection Officer.
3. Right to Erasure
Users can request the deletion of their personal data if it is no longer necessary for the purposes for
which it was collected, or if consent has been withdrawn. The deletion of personal data will occur in
accordance with applicable regulations, and users will be informed when deletion is complete.
4. Right to Data Portability
Users have the right to receive their personal data in a structured, commonly used, and machine-
readable format, and to transfer it to another data controller. This right enables users to easily
transfer their personal data between different service providers.
5. Right to Object
Users have the right to object to the processing of their personal data in certain circumstances,
including processing for direct marketing purposes. We respect users' right to object and cease
processing personal data when requested.
1. Transparency
We are committed to providing users with clear and transparent information about how their
personal data is used, shared, and protected. Every data collection is accompanied by a detailed
explanation of the purposes and methods of processing. We provide our users with detailed
information regarding their rights and our data protection practices.
2. Data Protection Officer
We have designated a Data Protection Officer (DPO) who oversees compliance with the Data
Protection Act and responds to user inquiries regarding their personal data. The DPO is responsible
for managing internal policies related to data protection and staff training. Users can contact the
DPO for any questions or concerns regarding their personal data protection.
3. Data Security
We adopt appropriate technical and organizational measures to protect personal data from
unauthorized access, loss, destruction, or damage. This includes the use of encryption, firewalls,
intrusion detection systems, and other advanced security technologies. We train our staff on best data
security practices to ensure that users' personal data is always protected.
4. Data Breach Notification
In the event of a personal data breach, we will promptly notify the relevant data protection
authorities and, if the breach presents a high risk to individuals' rights and freedoms, also the affected
individuals. The data breach notification will comply with applicable regulations and will include
detailed information about the incident and measures taken to mitigate risks.
Our use of artificial intelligence (AI) is compliant with the EU AI Act. We ensure that the AI systems we use
do not cause significant violations of fundamental rights. We provide full transparency on how personal data
is used and processed by our AI systems. If you would like more information on how we use AI, please
contact us.
In compliance with the EU Data Act, we strengthen the right to data portability for our users. We are
committed to facilitating the transfer of your personal data to other service providers upon your request. To
exercise this right, you can contact us.
We adopt the latest guidelines from the European Data Protection Board (EDPB) to ensure that personal data
processing complies with the best practices and European regulations. Our privacy policy reflects these
updates to ensure the protection and free movement of personal data.
To reinforce the concept of consent, we have updated our practices to ensure that the consent you provide is
always revocable and modifiable. You can modify or revoke your consent at any time by contacting us.
Help Me Now (www.helpmenow.me)
Different Dating (www.differentdating.eu)
Infomylove (www.infomylove.eu)
Infomycity (www.infomycity.eu)
These are part of the products marketed by INFOMYCITY OÜ (www.infomycityhub.eu), based in Estonia.
By accessing the "Help Me Now" app and/or website and using the app's services, the user acknowledges
that they have read and understood this Privacy Policy, as well as the data collection and processing practices
described here.
This Privacy Policy details the practices and policies regarding the collection, processing, and disclosure of
personal information by us.
INFOMYCITY OÜ is committed to ensuring the security and confidentiality of the personal data provided
by users through the use of the site or services.
1. Collection of Personal Data
Personal data refers to all information that directly or indirectly identifies a person, such as name and
surname, phone number, postal address, email address, date of birth, password, and payment details.
In the course of its operations, the company collects and processes personal data in various ways.
Data may be collected because it is provided directly by the user or through recording how the user
interacts with services, such as through the use of cookies on the site. The company may also receive
information from third parties.
The requested information is mandatory. Without the mandatory information, the user's request may
not be processed or may be delayed.
Information provided by the user: The company collects and stores information provided by users
through the site or submitted by any other means.
Information from other sources: The company may receive information about you from any
affiliate, business partner, or other independent third party. This information may be added to any
other data collected about you. Therefore, if the user accesses the site via a link on a business
partner’s site and is a registered user of that partner, that partner may share with us information
received, such as contact details and profile information. Similarly, if the user uses third-party
services (such as social networks) through the site or before visiting the site, we may collect data
such as name, surname, email address, and other information made available through these services.
INFOMYCITY OÜ collaborates with existing and future partners to improve and personalize the use
of the site in accordance with the practices described in this Privacy Policy.
Automatic Data Collection: We automatically collect certain information from the computer or
mobile device used to visit the site. For example, session data, including your IP address, the
browser software you are using, and the site you came from. We may also collect data about your
online activity, such as the content you view, pages you visit, and searches you make. This
information is collected automatically to better understand your interests and preferences and to
further personalize your experience.
Geo-location and Other Information Collected from Mobile Devices: When you use the Help Me Now
app on your mobile device, we may collect and use certain data, typically in the same way and for the same
purposes described above in relation to data collected through the website. Additionally, the company must
always obtain (for the safety and proper use of the app) information on the user's location, with their consent,
the mobile device (for the safety of the user and proper use of Help Me Now) must be configured to transmit
(as accurately as possible) this type of information to the app (see the mobile device’s privacy settings).
This information is used for user safety and for the use the user has decided to make through Help Me Now.
You can change the privacy settings on your mobile device at any time and disable location sharing with the
app. However, disabling location sharing could completely compromise the safety functions of Help Me
Now. For assistance with the privacy settings on your mobile device, please contact the manufacturer.
2. Processing of Personal Data
INFOMYCITY OÜ uses your personal data for specific purposes. These include offering services to
users to perform and manage registration and accounts, including access and use of the app,
implementing and managing the company's business activities, promotional initiatives, incentive
programs, or marketing activities.
As mentioned above, the processing of your personal data may also include profile analysis activities
(i.e., any form of automated processing of personal data used to evaluate certain personal aspects of
individuals, particularly to analyze or predict their preferences, interests, behaviors, location, or
movements) in order to identify types of customers for products and services, keep the app up-to-
date and relevant (optimizing the customer experience), and develop the business and implement
marketing strategies.
3. Sharing of Personal Data
INFOMYCITY OÜ reserves the right to share users' personal information with third parties,
including other group companies, partner sites, or application and service providers working on
behalf of the company, and, more generally, with all of the company’s commercial partners and
suppliers. In the case of a sale or transfer of the company or part of it, and if users’ personal data is
related to the transferred or sold part of the company, the personal data will be shared with the new
owner or partner buyer. In case of a legal obligation, the company shares users' personal data to
protect its customers, the site, the company itself, and its rights or property.
INFOMYCITY OÜ requires third parties to respect the security of your personal data and to process
it in compliance with the law. The company does not authorize third-party service providers to use
users' personal data for their own purposes and allows access to such data only for specific purposes
and in accordance with their instructions.
The company also reserves the right to share aggregated or anonymous information with third
parties, including advertisers and investors. For example, in the case of banner advertisements or
other types of marketing.
INFOMYCITY OÜ may notify advertisers of the number and type of visitors who have interacted
with their banners or advertisements. However, this information will never contain personal data.
4. Retention of Personal Data
The company reserves the right to store certain information associated with user accounts,
particularly for analysis or maintenance purposes.
The duration of personal data retention varies depending on the purpose for which it was collected
and its use.
Personal data is stored only for the period strictly necessary for the purposes described in Section 2,
"Processing of Personal Data," or for compliance purposes. For marketing purposes, the retention
period is 3 years from the date of the user's last activity. INFOMYCITY OÜ reserves the right to
retain certain personal data for longer periods, even after the closure of the user account, if necessary
to comply with legal obligations or ensure security, prevent fraud and abuse, and defend or exercise
its rights. If you choose to close your account, your personal data will no longer be visible.
5. Cookies and Other Web Technologies
We collect information through cookies and other similar technologies (invisible pixels). Cookies are
small text files that are automatically stored on your computer or mobile device every time you visit
a website. Cookies and invisible pixels are stored by your web browser and contain basic
information about your internet usage. Your browser retransmits these cookies to the site every time
you visit it. In this way, the computer or mobile device is recognized, and the browsing experience is
customized and improved accordingly.
Further information on cookies and similar technologies used by Infomycity (e.g., invisible pixels) is
available in the Cookie Policy.
For more information on cookies in general, how to view cookies installed on your device (mobile),
and how to manage and delete them, visit www.allaboutcookies.org and
http://www.youronlinechoices.com/it/
INFOMYCITY OÜ uses cookies on its platforms (App and Web) for the following general purposes:
To identify the browser or device type when users return, to register, and to store preferences set
during the previous visit. For example, if a user has registered on the site, cookies allow us to store
their login data so that they do not have to re-enter it every time they visit.
To personalize the browsing experience and site content. For example, if you visit a web page,
service providers or partners of Infomycity automatically install a cookie to recognize the browser
used to access the internet and display information based on your likely interests.
To measure and document the effectiveness of various features, offers, and electronic
communications (e.g., checking which emails have been opened and whether the user selected links
within those emails).
The Settings option, available on the toolbar of most browsers, provides instructions to prevent the
browser from accepting new cookies, to receive notifications for every new cookie installed, or to
disable unwanted cookies. If you choose to disable cookies, you may not be able to fully utilize
many of the tools, content, or features available on the site.
6. Web Beacons
The site or through the App may also use web beacons (also known as GIFs or invisible pixels).
These are tiny digital images with a unique identifier that function similarly to cookies and are stored
in the code of web pages. Web beacons are used to analyze user navigation patterns when accessing
a specific page from another page of the site, to provide or transmit information to cookies, and to
determine if the user has arrived at the site through an online ad on a third-party site, thus improving
site performance. We also reserve the right to allow our service providers to use web beacons to
determine which emails have been opened by recipients and to track user traffic and actions on the
site. This allows the company to more accurately verify the relevance of content and the
effectiveness of offers.
7. Data Collected by Business Partners and Ad Networks to Provide Relevant Advertising
INFOMYCITY OÜ allows third parties to collect information about your online activities through
cookies and other technologies. These third parties include advertising agencies that collect
information about your interests when you view or interact with ads displayed on various websites,
and then use this information to predict your behavior or preferences and display targeted ads on
third-party sites. We do not control and cannot access the cookies and other technologies used by
third parties to collect information about your interests. Practices relating to the processing of such
information are not covered by this Privacy Policy. Some companies are part of the Network
Advertising Initiative, a resource that allows users to opt-out of targeted advertising by participating
companies.
8. User Rights
You have the right to verify, supplement, and update the information provided by accessing the "My
Data" section of your account. You also have the right to close your account (after several security
steps to safeguard your personal security) for related issues by writing to help.world@outlook.com
In accordance with applicable laws and regulations, the user has the right to access, rectify, delete,
restrict processing, as well as the right to data portability and to object to the processing of their
personal data. They also have the right to decide on the processing of their personal data and the
methods of exercising this right in the event of death.
Below you will find more details and information on how and when you can exercise your rights.
Requests from data subjects will be responded to within one month, however, the company reserves
the right to extend this period to two months if necessary, depending on the complexity and number
of requests.
Users have the following rights concerning their personal data:
Right to request access to their personal data. This allows you to receive a copy of your personal data
held by the company and verify that the processing is lawful.
Right to request correction of their data if it is incorrect. The user also has the right to supplement
any incomplete data recorded, taking into account the purposes of the processing.
Right to request the deletion of their personal data if:
They are no longer necessary for the purposes for which they were collected or processed;
The user revokes their consent, if the processing of personal data is based on consent and no
other legal basis exists;
The user objects to the processing of their personal data, and the company has no overriding
legitimate grounds to continue processing;
The personal data has been processed unlawfully;
The personal data must be deleted to comply with legal obligations.
Right to object to the processing of personal data. The company is committed to acting in the best
interest of users, unless there are overriding legitimate interests in the processing of data or the
processing is necessary to establish, exercise, or defend a right in legal proceedings.
9. Right to restrict the processing of personal data if:
The accuracy of the data is disputed by the user during the period in which the company is required
to verify its accuracy;
The processing is unlawful, and the user opposes the deletion of their personal data requesting
restriction instead;
The company no longer needs the user's personal data for processing, but it is required for the user to
pursue legal claims;
The user has objected to the processing, for the period in which the company is required to verify the
existence of the above legitimate grounds.
Right to data portability. The user can request to receive in a structured, commonly used, and machine-
readable format the personal data concerning them. The user can also request the transfer of such personal
data to third parties, if possible.
This right can only be exercised if it concerns personal data provided to the company, if the processing is
based on consent or necessary for the performance of a contract between the user and the company, and if
the processing is carried out by automated means.
The user has the right to define post-mortem instructions to determine how their personal data should be
treated and how to exercise their rights in case of death. If the company is informed of the user's death, the
relevant personal data will be deleted unless required for compliance with legal provisions and/or retention
periods provided by law, in which case, only after disclosure to a third party designated by the user to the
company.
You can exercise various rights through the "My Data" section of your account.
To verify the user's identity and confirm their right to access their personal data (or exercise any other right),
the company reserves the right to request a copy of an identity document. This is a security measure to
ensure that personal data is not disclosed to individuals who are not authorized to receive it.
The company may also contact you (by email, SMS, phone, or any other means) to request further
information regarding your request in order to expedite the response time.
10.Protection of Personal Data
INFOMYCITY OÜ wants users to be able to use the Help Me Now app with confidence. Therefore,
the company is committed to protecting the information it collects. For example, data encryption
technologies are used to transfer billing information between the company's systems and third-party
systems with which the information is shared. Firewalls and intrusion detection systems are also used
to prevent unauthorized access to user data.
11.Information About Minors
The Help Me Now app is reserved for individuals aged 14 and over and does not provide services for
those under this age. The company does not knowingly collect data from minors. If a user under the
age of 14 submits personal data to the company, the information will be deleted or destroyed as soon
as possible. It is possible to use the Help Me Now app under 14 years old, only with the "associate
helpers" function linked to a parent.
12.External Links
The app may include links to third-party websites, plugins, and applications. If you access other sites
via the links provided on the app, the operators of those sites may be able to collect or share
information about you. Such information will be processed in accordance with the privacy policies of
those sites, which may differ from this Privacy Policy. We do not control third-party websites, so we
recommend reading the privacy policies posted on such websites to understand their procedures for
collecting, processing, and communicating personal data.
13.International Transfers
Your personal data may be transferred to countries within the European Economic Area for the
purposes described in this Privacy Policy. In case of transferring user personal data outside the
European Economic Area, the company reserves the right to take the following precautions to ensure
adequate protection.
Personal data transfers are made:
To countries or companies that, according to the European Commission, provide an adequate level of
protection;
To countries that do not offer adequate protection, but where the transfer is covered by standard
contractual clauses.
14.Changes to the Privacy Policy
INFOMYCITY OÜ reserves the right to periodically modify this Privacy Policy. The date of the
latest revisions will be indicated on the first page of this Privacy Policy. Any revisions will take
effect from the date of publication.
15.Contact Information
For questions or complaints regarding the company's processing of personal data, please write to
help.world@outlook.com. The user also has the right to lodge a complaint with the European Data
Protection Board regarding the processing of their personal data. However, we encourage users to
contact INFOMYCITY OÜ first before contacting the relevant authorities.
Complete contact information: INFOMYCITY OÜ Männimäe/1, Pudisoo küla, Kuusalu vald, Harju
maakond 74626 - ESTONIA Email: help.world@outlook.com or worldvanguardgroup@gmail.com
Privacy is important, all our products and services are designed with your privacy in mind. We rely on the
expertise of professionals in various sectors to ensure everything is fully compliant with your privacy. We
are committed to ensuring the transparency of your data. Our Privacy Policy and related documents are
written in clear and simple language. We guarantee that your information will be kept safe. Dedicated
personnel are responsible for maintaining the security of your data. We constantly update our security
practices to improve the protection of your information. Please read our Cookie Policy and its usage and
regulations carefully.
In our Privacy Policy, we will clearly tell you which information we collect, why we collect it, how it is
used, and what choices are available to you regarding your information. This Policy describes our user
privacy practices in a simple and clear manner.
1. If you reside in the European Union or any other country with different jurisdictions where our
services are operational, the company responsible for your information under this Privacy Policy (the
"data controller") is: INFOMYCITY OÜ, Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond
74626 – ESTONIA, Email: worldvanguardgroup@gmail.com - Registry Code 16910603.
2. This Help Me Now Privacy Policy also applies to all websites, apps, events, and other services and
products operated by INFOMYCITY OÜ. For clarity, all of these elements together will be referred
to as "services or sites" in this Privacy Policy. Different services may require their own specific
privacy policy. If a particular service has its own privacy policy, that specific policy will apply
instead of this one.
It is evident that we can assist you in important moments of emergency and need only by having information
about you, such as some basic profile details. We also collect information generated from the use of our
services, such as access logs and all the history of you, your Helpers, and your Protectees.
These are the information you provide to us:
When you create an account, you provide us with your login credentials as well as some basic details
necessary for the service to function, such as sex, date of birth, name, mobile number, and other
important information.
Once your profile is complete, you can share with us and your contacts additional important
information, such as details about your ethnicity, nationality, as well as specifications, photos, and
videos. To add certain content, like photos or videos, you can allow us to access your camera or
photo gallery. Some of the information you choose to provide may be considered "special" or
"sensitive" in some jurisdictions. By providing this information, you consent to the processing of
such data.
When you subscribe to a paid service or make a purchase directly from us (rather than through a
platform like iOS or Android), you provide us or our payment service provider with information like
your credit or debit card number or other financial details.
If you contact our customer support team, we collect the information you provide during the interaction.
Sometimes, we record these interactions for training purposes and to ensure high-quality service.
In addition to the information you provide directly, we receive information about you from others, including
other users who may provide information about you when using our services. For example, we may collect
information about you from other users if they contact us about you.
If implemented, you can use your social media account login (such as Facebook or Google) to create and
access your Help Me Now account. This option prevents you from needing to remember a new username and
password and allows you to share some information from your social media account with us.
We may receive information about you from our partners or other companies with whom we have
agreements, such as when Help Me Now accounts are created through a partner’s website (in which case
they provide us with registration details) or when Help Me Now ads are displayed on a partner’s websites
and platforms.
When you use our services, we collect information about which features you have used, how you have used
them, and the devices you used to access our services. We collect information about your activity on our
services, such as how you use them (e.g., the date and time of login, features used, searches, maps, and pages
displayed, the referring web page, ads clicked) and how you interact with other users (e.g., users with whom
you interact, date and time of communications, number of messages sent and received).
We collect information from and about the device(s) you use to access our services, including:
Hardware and software information, such as IP address, device ID, device type, device and app
settings and features, app crashes, advertising identifiers (e.g., Google’s AAID, Apple’s IFDA,
which are randomly generated numbers that can be reset in the device settings), browser type,
version and language, operating system, time zone, identification codes associated with cookies or
other technologies capable of uniquely identifying your device or browser.
3. The emergency and security service of Help Me Now relies on your precise geo-location (latitude
and longitude) through various means, depending on the service and the device you are using,
including GPS, Bluetooth, or Wi-Fi. Geo-location information collection can occur only when you
are using the services, through different visibility options you can choose the most appropriate for
your personal safety and the moment you are in. When using the Service, you must provide your
location and exact location information through your device’s geo-location. Data we store on our
servers: This will allow you to be visible to your Helpers (friends or family), and they will be able to
see the distance between you and them, and vice versa. The location will always be accurate on the
map and also matched with Google Maps (naturally within the limits of data coverage at that
moment).
As with other apps, sharing your location can reveal intimate information about you and your activities.
Please note that Help Me Now will only work with your location automatically tracked by GPS. You will
have various security options, and your location will always be shared if you wish and/or use the app’s
services. This will greatly enhance your safety, as your Helpers (friends or family) will know where you are
and be able to act in case of emergency. Help Me Now will track your location (depending on the options
you set) only when using the app, or for your safety, depending on the activated services and options.
4. We use and allow others to use cookies and similar technologies (e.g., web beacons, pixels, or other)
to recognize you and/or your device(s). You can consult our Cookie Policy for more information on
why we use cookies (e.g., to authenticate you, remember your preferences and settings, analyze site
traffic and trends, manage and measure the effectiveness of advertising campaigns, enable you to use
social features) and how to control their use through your browser settings and other tools. Some
browsers (including Safari, Internet Explorer, Firefox, and Chrome) offer a "Do Not Track" option.
Not all browsers provide a DNT option, and DNT requests are not yet uniform. Therefore, many
companies do not currently respond to DNT requests. For more information, please read our cookie
policy.
5. We use your information to improve our services, and we use your information to provide you with
ads that may interest you. Read how we manage your information: How we manage your account
and our services:
Create and manage your account in the best possible way.
Provide support and respond to your requests.
Complete your transactions.
Communicate with you regarding our services, including order management and billing.
How we provide a unique experience across all your devices:
Connect the different devices you use to provide you with a consistent experience across each
device. To do this, we link devices and browser data, e.g., when you access your account on different
devices, browser version, and similar data to identify and link them. You can only use one device at
a time for your privacy and security.
How we improve our services:
We conduct user behavior research and analysis to improve our services and content. We may decide
to change the design or even substantially alter a certain feature.
We may also develop new features and services and may decide to create new features based on
interests, requests, or our own opinions.
How we prevent and combat illegal or unauthorized activities:
We respond to ongoing or suspected misconduct both on the platform and elsewhere.
We analyze data to better understand and design countermeasures against such activities.
How we ensure legality:
Always comply with legal requirements.
Cooperate with judicial authorities.
Enforce or exercise our rights, such as our Terms and Conditions.
To process your information, we rely on the following legal bases: In most cases, the reason we process your
information is to fulfill the contract you have entered into with us. For example, while you use our service
for your everyday security, we use your information to maintain your account and profile, make them visible
to your Helpers, and make you visible to your Protectees.
We may use the user’s information when we have legitimate interests to do so. For example, we analyze user
behavior on our services to continually improve our offerings, recommend offers that may interest you, and
process information for administrative, fraud detection, and other legal purposes.
Our goal is to assist you with your personal safety at all times in your life. We also share some of your
information with service providers and partners who assist us in managing our services, with other
companies of INFOMYCITY OÜ, or with other partners with whom we have agreements.
We share information with other users when you voluntarily disclose service information (including your
public profile). We recommend that you be cautious with your information and only share content that you
are comfortable making public, as neither you nor we can control what others do with your information once
you share it.
We use third parties to help us manage and improve our services. These third parties assist us with various
activities, including hosting and maintaining data, analytics, customer support, marketing, advertising,
payment processing, and security operations.
We may also share information with partners who distribute our services and assist us in promoting them.
For example, we may share information about you with advertising partners, anonymized using a hash
function unreadable by humans.
We may transfer user information if we are involved, in whole or in part, in a merger, sale, acquisition,
transfer, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.
We may disclose user information if reasonably necessary to comply with legal proceedings, such as a court
order, subpoena, search warrant, government or judicial investigation, or other legal requirements; or to
cooperate with the prevention or investigation of crimes (always in compliance with applicable law); or to
protect the safety of an individual.
We may also share information if disclosure may reduce our liability in a pending or threatened lawsuit; and
if necessary to protect our legal rights and those of our users, business partners, or other stakeholders; or to
enforce our agreements with the user; or to conduct investigations, prevent or take action in response to
illegal activities, suspected fraud, or other misconduct.
We may use and share non-personal information (i.e., information that does not identify the user by itself,
such as device information, general demographic data, general behavioral data, anonymous geo-location), as
well as personal information in an anonymized form with a hash function unreadable by humans, in any of
the above circumstances. We may also share this information with other companies of INFOMYCITY OÜ or
other business partners of INFOMYCITY OÜ, and with third parties (particularly advertisers) to develop and
provide targeted advertising on our services and on third-party websites or applications, and to analyze and
report the ads displayed. We may combine this information with other non-personal information or personal
information in an anonymized form with a hash function unreadable by humans, collected from other
sources.
6. Sharing information sometimes involves international data transfers, for example to the United States
or other jurisdictions. For example, when a service is available to users residing in the European
Economic Area, the information of those users may be transferred to countries outside the EEA. We
use standard contractual clauses approved by the European Commission or other appropriate
safeguards to enable data transfers from the EEA to other countries. Standard contractual clauses are
binding agreements for companies that transfer personal data, requiring them to protect the privacy
and security of your data.
7. To control your information, we provide the following tools:
• Service access/update tools. Tools and account settings that help the user access, correct, or delete
the information provided to us and associated with their account directly within the service. If you
have questions about these tools and settings, contact our support team.
• Device permissions. Many platforms have permission systems for specific types of data and device
notifications, such as contacts, location services, and push notifications. You can modify the settings
on your device to consent or opt out of the collection of corresponding information or the display of
corresponding notifications. Naturally, denying consent may limit some services' full functionality.
• Deletion. You can delete your account using the corresponding feature directly on the service.
However, for your security, we need to verify your identity before proceeding.
Key points to remember:
• Access to user information. Applicable privacy laws give you the right to view your information
processed by us (depending on the jurisdiction, this right may be referred to as the "right of access,"
"right to portability," or similar terms). You can request a copy of your personal data by submitting
the request via email.
• Update your information. If you believe your information processed by us is inaccurate or no
longer wish to authorize us to process it and want to request its correction or deletion or object to its
processing, you can contact us via email.
For your protection and to protect all our users, we may ask you to provide identification before we
can respond to such a request.
Please note that we may deny these requests for certain reasons, such as if the request is illegal or if
it could violate trade secrets, intellectual property, or the privacy of another user.
Note that in the settings section, all actions and access to services that the user has performed
(including all actions and access to services for their protected individuals), all chats with all
messages, and various services activated will always be available chronologically. For the security of
our affiliates, none of this information will EVER be deletable.
• Uninstallation. You can prevent an app from collecting information by uninstalling it using the
standard uninstallation procedure for your device. If you uninstall an app from your mobile device,
the unique identification code associated with your device will still be stored. If you reinstall the app
on the same mobile device, we will be able to re-associate this identification code with your previous
transactions and activities.
• Accountability. In some countries, including EU member states, the user has the right to file a
complaint with the data protection authority if they object to how we process their personal data. The
data protection authority you should contact to file a complaint will generally be the one in your
country of habitual residence or the country where you work or where we have our legal
headquarters.
8. To protect you from unauthorized access, modification, or destruction of your information, we use
the best technology available to us. However, even though we take measures to protect your
information, we cannot promise that your information will always remain secure.
We regularly monitor our systems for vulnerabilities and attacks, and we regularly review our
information collection, storage, and processing practices to update our physical, technical, and
organizational security measures.
We reserve the right to suspend the use of all or part of the services without notice if we suspect or
detect a security breach. If you believe your account or information is no longer secure, please notify
us immediately by contacting us via email or reaching out to our customer service.
9. We retain user information for as long as we need it for legitimate business purposes and as
permitted by applicable law. To protect the security of our users on our services and elsewhere, we
have implemented a one-year retention period for security after an account is deleted. During this
period, account information will be kept, even if the account is no longer visible on the services.
In practice, we delete or anonymize your information when you delete your account (after the
retention period for security purposes) or after two years of continuous inactivity, unless:
1. We must retain it to demonstrate our compliance with applicable law (for example,
documentation of consent to our Terms, Privacy Policy, and other similar consents, which
we retain for five years);
2. There is an unresolved issue, claim, or dispute that requires us to retain the information until
the case is resolved; or if the information needs to be retained for our legitimate business
interests, such as fraud prevention and improving user security. For example, we may need
to retain information to prevent a user who has been suspended for security violations from
opening a new account.
3. For your safety, in case of emergency and necessity, we will cooperate at the highest level
with emergency services and law enforcement of any country to assist them in helping you
and in their investigations. We will provide any data in our possession.
10.Deleting your profile, for your safety, will involve multiple verification steps before final deletion
from the service platform.
11.Help Me Now services are reserved exclusively for users aged 14 and above. Persons under the age
of 14 are not permitted to become users of our platform. We do not knowingly collect personal
information from individuals under the age of 14. Help Me Now includes the "associate helpers"
feature, which is designed to monitor users under 14 years old. By associating the minor's profile, the
parent will have their location on the map at all times, and the minor can interact as a regular user,
but the parent will always be aware of their location, actions, and use of services.
12.For any privacy-related inquiries, you can contact us via our customer service by reaching out
through the settings page of our app or by emailing: help.world@outlook.com.
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THIS DOCUMENT IS UPDATED AS OF JANUARY 15, 2025